This policy covers one-time purchases of Studimage’s 30-day background-removal plans. The plans do not automatically renew. Abellatif Oulla is the operator responsible for purchase and refund questions.
1. Seven-day refund for unused plans
You may request a full refund within seven calendar days of purchase if you have not used the purchased paid plan to process any image successfully. Usage before that purchase on a free or earlier plan does not count against this condition. Send your request before the end of the seventh calendar day after the purchase date, measured in the website timezone.
If the purchased plan has been used, or the request arrives after seven days, the voluntary unused-plan refund is not available. We will still review duplicate payments, non-delivery, technical failures and other requests where applicable law requires a remedy. This policy does not limit mandatory consumer rights.
2. Problems with a purchase
Contact us about duplicate payments, confirmed payment without access, an incorrect plan entitlement, or a technical failure that prevents delivery of the purchased service. Include the facts so we can investigate and provide the remedy required by the circumstances and applicable law. A successful payment does not guarantee that every automated image result will meet your artistic preferences.
3. Failed image processing
The standard theme records usage after a valid PNG result is returned and saved. If you believe a failed attempt reduced your daily allowance, send the approximate time, account email and error message. We will investigate the counter and processing record. Do not send confidential source images unless they are necessary and an appropriate transfer method has been agreed.
4. How to request help or a refund
Email [email protected] with the subject “Studimage refund request”. Include your purchase email, order number, purchase date and a description of the issue. Never email your password, full card number or payment security code.
We will assess the purchase, usage and issue and explain the decision. Please allow two business days for an initial response; this is a support target and does not extend any statutory deadline.
5. Approved refunds and access
Where possible, an approved refund is sent through PayPal to the original payment method. Bank or provider processing time varies; a payment reference can be requested after it is issued. A fully refunded or cancelled order revokes the service access associated with that order. Any partial adjustment must be explained separately, because the theme does not automatically prorate access or plan upgrades.
6. Cancellation, expiry and renewals
There is no recurring subscription to cancel. You can choose not to buy another period. Unused daily allowances do not roll over. Account closure, plan expiry or unused allowances do not themselves determine entitlement to a refund; the published purchase terms and mandatory rights govern.
7. Consumer and payment-dispute rights
Nothing in this policy limits rights or remedies that cannot lawfully be excluded, including remedies for non-delivery or a service that is not as described. Where a statutory withdrawal or cancellation right applies, its conditions and any valid request for early performance must be handled under the applicable law. Uploading an image alone is not treated here as a blanket waiver of statutory rights.
Please contact us so we can try to resolve payment problems. You retain any right to raise a dispute with your payment provider, bank, regulator or competent court. This policy does not impose a chargeback penalty.
Contact Studimage
Operator: Abellatif Oulla, trading as Studimage.
8 DERB BORJ MOUKA, SAFI, MOROCCO.
Email: [email protected]
Telephone: 0783067693 (Morocco).