This policy explains personal information handled through Studimage’s website, account system, photo processing, purchases and support. Abellatif Oulla, an individual operating as Studimage in Morocco, is the contact responsible for information used to operate the service. Where we process a business customer’s images on its instructions, our role may instead be that of a processor under an agreed Data Processing Agreement.
1. Information we handle
- Account information: your name, email, account identifiers, password hash and account settings.
- Order information: plan, amount, transaction reference, order status, and billing information required by checkout. The payment provider handles payment credentials under its own disclosures; the theme does not store full card numbers.
- Images: uploaded image content, any personal information visible in it or embedded in its metadata, and processed results.
- Usage and security information: daily processing counters, access expiry and technical information recorded by the configured hosting, security or payment services, which may include IP addresses and request times.
- Support information: your contact details, message, relevant order information and attachments you choose to send.
Account details are needed for signed-in processing. You can browse public pages without buying a plan. Do not send passwords, complete payment-card details, identity documents, medical records or other highly sensitive material through uploads or support.
2. Purposes and legal grounds
We use information to administer accounts, process images, fulfil purchases, enforce daily allowances, send service messages, answer support requests, prevent misuse and meet legal obligations. Where the applicable law requires a legal basis, these activities rely as appropriate on performing our contract with you, compliance with legal duties, legitimate interests in service security and administration, or consent for optional activities requiring it. Consent may be withdrawn for future processing without affecting earlier lawful processing.
3. Image processing and download access
An uploaded image is temporarily handled by our server and sent to remove.bg (Canva Austria GmbH) for background removal. Its Privacy Policy and applicable Data Processing Addendum describe its handling. The provider describes processing in Europe and other countries where its affiliates or service providers maintain facilities.
The theme does not intentionally add originals to the WordPress media library. Results are saved under randomised public download URLs, without a separate login check on the file itself. Anyone with a link can retrieve the file until deletion. Avoid uploading confidential images that require private storage.
Studimage’s theme has no image-training or public-gallery feature. The provider’s own terms govern its processing: remove.bg’s general privacy policy describes possible analysis of media for model improvement, while its applicable DPA limits customer-data processing to the agreed purposes. We do not promise a provider-wide no-training rule or use your images in our advertising through this policy. Contact us before uploading if you require specific contractual restrictions.
4. Recipients
Information may be handled by Namecheap for the operator-managed VPS in the USA, remove.bg for image processing, PayPal for checkout, Google Gmail SMTP for email delivery, and Mailchimp for the operator’s configured email communications. Access depends on their actual role and the data needed to perform it. Payment providers may act as independent controllers for some processing. See the Sub-processors page for the deployment register.
We may also disclose information when required by law or to respond to lawful requests, establish or defend claims, or address fraud and security incidents. The theme does not include a personal-data sale or advertising-sharing integration.
Payments use PayPal. PayPal processes payment credentials and may process transaction and fraud-prevention information for its own purposes under the PayPal Privacy Statement. Studimage receives the order and payment-status information needed to provide access; the theme does not store your full card details.
Gmail SMTP and Mailchimp handle recipient addresses and message content where used. Marketing messages require a lawful basis and, where required, your consent; you can unsubscribe from promotional messages without losing essential account or order communications. Opening or clicking a Mailchimp message may be recorded if email tracking is enabled; its actual configuration must be checked before campaigns are sent. The theme itself does not subscribe customers to a mailing list.
5. Retention
- Generated PNG files: scheduled cleanup targets files older than 24 hours. Cleanup is run through WordPress scheduling, so deletion is not guaranteed at precisely 24 hours.
- Original uploads: used as temporary processing files rather than a deliberate media-library archive. Temporary server handling and the provider’s retention are separate from result-file cleanup.
- Account records: kept while needed to provide the account, resolve requests or satisfy applicable obligations. Request closure or deletion by email.
- Orders and disputes: retained for applicable accounting, tax and legal requirements, including records necessary to handle disputes.
- Support, logs and backups: retained according to their operational purpose and the configured service’s retention settings. Retention is determined by the time needed to address the request or incident, operate the service and meet applicable legal obligations; contact us for information about a particular record.
Deleting a result from our download folder does not establish deletion from the processing provider, server logs, email or backups. We will explain any applicable retention exception when responding to a deletion request.
6. Cookies and fonts
WordPress and WooCommerce use cookies for login, security and checkout. The theme bundles no advertising or analytics trackers and serves its fonts locally. Hosting, payment or installed plugins can add technologies that require separate disclosure or consent. Read our Cookie Policy.
7. Security
The theme includes authenticated processing requests, request-verification tokens, upload type and size checks, and randomised result filenames. Live security also depends on HTTPS, hosting, administrator access, maintenance and provider configuration. These features do not make public result links private. We do not assert an encryption-at-rest standard, security certification or audit that has not been verified.
8. Your rights and complaints
Contact us to request access to your information, correction, or to object to processing. Depending on applicable law, you may also have deletion, restriction, portability and consent-withdrawal rights. We may need proportionate information to verify your identity and will respond within applicable legal time limits.
In Morocco you may raise a personal-data complaint with the Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP). You may also contact a competent data-protection authority where applicable. We do not claim CNDP registration or authorisation through this policy.
9. International processing
The operator is based in Morocco and uses a Namecheap VPS located in the USA. PayPal, Google/Gmail and Mailchimp may also process information outside Morocco according to their applicable service agreements. remove.bg describes processing in Europe and other countries where it or its service providers have facilities. International processing is subject to applicable transfer requirements and the relevant provider agreements. No Standard Contractual Clauses or foreign-transfer authorisation is created merely by publishing this policy.
10. Children and changes
Studimage is intended for adults aged 18 and over. Contact us if you believe an account has been created by a child. We will review the information and take appropriate steps. Updates to this policy will show a new revision date; significant changes will be communicated appropriately.
Contact Studimage
Operator: Abellatif Oulla, trading as Studimage.
8 DERB BORJ MOUKA, SAFI, MOROCCO.
Email: [email protected]
Telephone: 0783067693 (Morocco).